Search across everything
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Help & support
Inventory Software Help & Support
A searchable help centre covering every feature, an AI officer that answers in context, and real people on support email when you need them.
- Searchable articles across every part of the platform
- Deep-linkable categories you can send to your team
- In-app AI help that knows your actual account
- Human support at support@pandacat.ca
Support that respects your time
Documentation usually fails in one of two ways: it is a marketing tour that answers nothing specific, or a wall of reference text you cannot search. Either way, people give up and email support for things the docs technically covered.
The help centre here is organised by the way people actually get stuck — getting started, warehouse mode, scanners, team members, purchasing, Square, notifications, billing — with full-text search and deep links you can paste into a message to your staff. When a question is about your particular account rather than the product in general, the AI Onboarding Officer answers it with your real setup in view.
What you get
Organised by task
Categories match what you are trying to do, not internal structure.
Deep links
Send a colleague straight to the right category with a URL.
Context-aware AI help
The onboarding officer answers questions with your account state in mind.
Honest about limits
Articles say plainly what a feature does not do, so nothing surprises you later.
Real email support
A human address for the things a doc cannot solve.
The answer, not a tour
Every article is written to end with you knowing exactly what to click — including when the honest answer is "that is not what this does".
How it works
1
Open the Help Centre
It is in the account menu, available on any plan.
2
Search or browse
Type a question, or pick the category that matches your task.
3
Ask if still stuck
Use the AI officer for account-specific help, or email support directly.
Frequently asked questions
Is there support if I get stuck?
Three layers: a searchable help centre covering every feature, an in-app AI officer that can see your actual setup and answer accordingly, and email support at support@pandacat.ca for anything else. There is no paid support tier — help is the same on the free plan as on the largest one.
Can I train my staff on this system?
The help centre is written to be sendable — deep-link a category like scanners or purchasing straight to an employee. In practice most training happens by doing: give a member scan-only permission and the app shows them only what they can use, which is a short lesson rather than a manual.
Where do I find out what a feature does not do?
Articles state limitations directly — for example, that shelf monitoring is not a security camera, or that this is not a full WMS with wave picking. Knowing the boundaries in advance is more useful than discovering them in month three.
Explore related features
Ready to try it?
Start free with 50 items — no credit card, no trial countdown. Import your spreadsheet and you have a working system in minutes.